“There was a whole session on conflict management, and it was such a revelation. I realized you should know how to deal with conflict before it happens in your business. That framework has been incredibly helpful for managing my team and preparing for challenges before they arise.

I also participated in a pricing workshop with Carolyn Crewe. Coming from education, I had no experience pricing my services and would often freeze when asked. Carolyn helped me remove that fear and gave me the tools to confidently set and communicate my prices.

With guidance from ONSIDE, I developed a clear framework for presenting our services. Caroline emphasized creating different tiers and packaging options, so schools and professionals can easily choose what fits their needs. This approach helped us integrate new developments, like our professional development programs for schools and our series of children’s books, into cohesive offerings.

Using what I learned, I now approach potential customers with clarity and confidence, knowing I can back up the value of our offerings. It has made a huge difference in how we communicate our services and connect with our customers.”

— Anne Laurie